How to Use the Support Portal

Introduction

The support portal is a centralized platform where users can seek help, report issues, and find solutions to common problems. This guide will walk you through the steps to effectively use the support portal.

Accessing the Support Portal

Open Your Web Browser: Launch your preferred web browser (e.g., Chrome, Firefox, Safari).
Navigate to the Support Portal URL: Enter the https://service.interflow.com.au/ of the support portal in the address bar and press Enter.
Log In: Use your interflow credentials (username and password) to log in.

Submitting a Issue

Locate the 'Submit a Ticket' Section: Once logged in, find the section or button labeled 'Report an Issue'.
Fill Out the Ticket Form: Provide detailed information about your issue, including:
- Issue Summary: A brief description of the problem.
- Detailed Description: A more comprehensive explanation of the issue.
- Attachments: Upload any relevant screenshots or documents.
Submit the Ticket: After filling out the form, click the 'Submit' button. You will receive a confirmation that your ticket has been submitted.

Submitting a Request

Locate the 'Request a service' Section: Once logged in, find the section or button labeled 'Request a service'
Select the item you require from the catalog: Choose any of the items listed in the service catalog
Submit the Ticket: After filling out the form, click the 'Place request' button. You will receive a confirmation that your ticket has been submitted.

Tracking Your Tickets

Go to 'My Tickets': Navigate to the 'My Tickets' section to view the status of your submitted tickets.
Check Status: Each ticket will have a status indicator (e.g., Open, In Progress, Resolved).
View Updates: Click on a ticket to see any updates or responses from the support team.

Searching the Knowledge Base

Access the Knowledge Base: Find the 'Knowledge Base' or 'Help Articles' section in the support portal.
Search for Articles: Use the search bar to enter keywords related to your issue.
Browse Categories: Alternatively, browse through categories to find relevant articles.
Read Articles: Click on an article to read detailed instructions and solutions.

Contacting Support Directly

If you are unable to use the portal or have any questions please contact us via email Helpdesk@interflow.com.au or via phone 1800 568 955

Conclusion

Using the support portal effectively can help you resolve issues quickly and efficiently. By following these steps, you can submit tickets, track their progress, and find solutions in the knowledge base. If you need further assistance, do not hesitate to contact support directly.