How We Prioritise Incidents

When you report an issue to us, it won't be long before somebody on our team reviews it and assigns it a priority.

In keeping with our Interflow Values, it's vital that we prioritise our time towards those issues impacting our business, and our customers, the most.

Prioritisation is based business impact, as outlined in the table below.

If your issue is assigned a "low" priority, it doesn't mean it's not important. But it does mean we may need to tackle higher-impact issues first.

* Some operational technologies like Wincan are supported directly by third parties who fall outside of this matrix.

If you feel we've misunderstood the impact or urgency of something you've raised, please give us a call.